Returns & Refunds Policy

Customer satisfaction is paramount to us. We offer a 30-Day Return & Refund Policy on all eligible purchases to ensure a seamless shopping experience.

If you are not completely satisfied with your order, you have 30 days from the date your package arrives to initiate a return or refund request.

Eligibility & Return Conditions

To ensure fairness and maintain product integrity, returns must meet the following criteria:

  • Unopened Items Only: Only unopened items in their original packaging are eligible for a refund.

  • Condition of Items: Products must be unused, unwashed, unaltered, and in the exact condition in which they were received, complete with all original labels and tags attached.

  • Opened Items: For safety and hygiene reasons, we cannot accept returns or process refunds for items that have been opened or used.

  • Proof of Purchase: A valid receipt or proof of purchase is required for all return requests.

Return Shipping & Fees

  • Return Shipping: Customers are responsible for covering the cost of return shipping.

  • Restocking Fee: A 15% restocking fee applies to all accepted returns to cover inventory processing and handling.

How to Initiate a Return

  1. Submit Your Request: Contact our support team via email at [email protected] with your order number and proof of purchase.

  2. Receive Authorization: Once your return request is reviewed and approved, we will provide you with a return authorization and detailed instructions on how to send your package back to us.

  3. Important Note: Please do not send items back to us without prior authorization. Packages returned without approval cannot be processed.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your package arrives defective, damaged, or with an incorrect item, contact us immediately at [email protected]. We will review the issue right away, file any necessary carrier claims, and make it right by issuing a replacement.

Exchanges

The fastest way to exchange a product is to return the original unopened item (following the steps above) and place a new order for your preferred item through our website once your return is authorized.

Refund Processing

Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.

If approved:

  • Your refund will be processed back to your original payment method.

  • Applicable return shipping fees and the 15% restocking fee will be deducted from the total refund amount.

  • Please allow standard processing time for your bank or credit card company to post the funds to your account.

Contact Us

If you have any questions or need assistance with your return, please reach out to our customer care team: